AlienTalk — Support

Questions, bugs, or contact from another world — we're here.

Something not working? Have a question about AlienTalk, Xelin, or the Archives? Reach out and we'll get back to you as soon as possible.

Frequently Asked Questions

Why does the app need to download something on first launch?
AlienTalk downloads Xelin's AI model (about 1GB) the first time you open the app, so it can run entirely on your device afterward — no internet needed for chatting. Make sure you have a stable connection and enough free storage the first time you launch it.
Does Xelin need an internet connection to chat?
No — once the initial download is complete, Xelin runs fully offline on your device. You can chat with no internet connection at all.
Is my chat history private?
Yes. Conversations are processed and stored locally on your device only. We don't have access to what you say to Xelin. See our Privacy Policy for details.
Is the content in the Archives real?
No — the Archives are entirely fictional, written for entertainment purposes. See our Terms of Use for the full disclosure.
I made a purchase but didn't receive what I expected.
All purchases are processed through Apple's App Store. If something looks wrong, email us with your purchase details and we'll help sort it out.
How do I request a refund?
Refunds for App Store purchases are handled directly by Apple. You can request one through your Apple ID purchase history.